Refund policy

Returns

Our policy lasts 60 days. If 60 days have gone by since you received the goods, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must not have been worn, must not have been washed, must have intact tags, and must be in the same condition and original packaging that you received it.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials or flammable liquids or gases. Intimate or personal care items (such as bras, shapewear, and compression garments) can only be returned if the hygienic seal/liner tag is intact and unremoved, and the item is unworn, unwashed, and in original packaging.


Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery

Please note: fit, compression level, and comfort are subjective and may vary by individual. We encourage customers to consult our sizing guide before purchase. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical or post-surgical condition.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@joyshaper.com.

Promotional & Bundle Orders
Discounts from promotions (e.g. multi-buy or bundle discounts) are applied to the order as a whole and are conditional on keeping all qualifying items. If you return part of a promotional or bundle order, your refund will be calculated based on the actual amount paid per item, with the promotional discount spread proportionally across all items in that promotion — not the original list price. If a return reduces the order below the promotion's qualifying quantity, the discount on the remaining item(s) will be forfeited and they will be re-priced at their regular price before your refund is calculated.

Exchange (if applicable)
We only replace defective or damaged items. If you need to exchange the same item, please send an email to support@joyshaper.com and we will give you the correct return address.

Defective or Damaged Items
If you received a defective, damaged, or incorrect item, please contact us immediately at support@joyshaper.com, and we will arrange a replacement or full refund at no extra cost to you, including waiving your return shipping fee.

Shipping
Returns must be shipped to our processing center after contacting our customer support team. Please contact support@joyshaper.com before shipping your return to receive return authorization and the exact address.

If the return is for other reasons (such as size, preference, or change of mind), the customer is responsible for the return shipping cost and any applicable duties or taxes.We recommend using an insured, trackable shipping method — we are not responsible for lost or undelivered return packages.

We DO NOT accept return packages sent with freight collect or unpaid duties/taxes. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.